Unable to Add Logo to second site?

[Uncrowned]

Hello,

I added my first site and everything went great.  But then I added my second site and I am unable to upload an icon for it.  There is not error or anything to point out what the issue is.  It lets me select the image and uploads it to the little prompt screen, but when I select Upload, it just doesn't add it.  I tried different browsers, even mobile, and nothing.

[Rubik]

Check your file size. There isn't an error message but I was able to set a logo by choosing a smaller one. 

request.js:19          POST https://communityhive.com/webapi/managerlogo 403
SiteLogo.js:37 RequestError: Request Error: RequestError: Request Error: Unable to fetch data

 

[Uncrowned]

3 hours ago, Rubik said:

Check your file size. There isn't an error message but I was able to set a logo by choosing a smaller one. 

request.js:19          POST https://communityhive.com/webapi/managerlogo 403
SiteLogo.js:37 RequestError: Request Error: RequestError: Request Error: Unable to fetch data

 

That was the issue.  A smaller version went through no issue at all.  Although I do think something is wrong here as my first logo (the one that worked) was 83kb and the second (the one that failed) was 73kb.

[Fotozones]

My logo is 70kb. It will not upload to this site in either .jpg or .png format. 

[Charles]

Can you email that logo to hello@communityhive.com ? We're looking into why some uploads are failing.

[Fotozones]

52 minutes ago, Charles said:

Can you email that logo to hello@communityhive.com ? We're looking into why some uploads are failing.

Will do, thanks.

[Fotozones]

Any feedback on this yet? It is the only thing that is preventing me from announcing this to my community. I can't have them thinking I am a big hair lady. 

[Uncrowned]

1 hour ago, Fotozones said:

Any feedback on this yet? It is the only thing that is preventing me from announcing this to my community. I can't have them thinking I am a big hair lady. 

I was able to do a temp fix by dropping my logo to around 20-30kb (I used Photoshop "reduce to 8bit color" to achieve this if that helps.  Now my only hurdle is being stuck in review for the past 3 days.

[Fotozones]

My logo is black and white and I down sized it to about 50kb, but still it won't work. 

[Charles]

Please try again and let me know if you are still having problems. Thanks!

[Fotozones]

Thank you, Charles - this is now working. :)